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Classic Collision is now hiring a Service Advisor for our Abbotts Bridge, GA location. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.
Classic Collision offers competitive pay, benefits, and career advancement opportunities.
We look forward to you joining our team! Responsibilities
Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle
Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines
Partners with the insurance companies to manage customers claim to insure the best customer experience
Maintains communication with customers providing updates on repair process
Coordinates with technicians to confirm all aspects of the damages are identified
Maintains customer satisfaction scores according to company standards
Perform quality inspection prior to vehicle delivery to the customer
Perform other related duties as assigned
Qualifications
Must be at least 18 years of age
Valid Driver's License Required
Ability to provide clear, concise information in writing, via phone and in-person
Successful completion of background check required
Behaviors/Competencies
Integrity - Respect, and accountability at every level and in every interaction
Customer Service -Provide the highest level of customer service while building customer satisfaction and retention
Innovation -Develops and displays innovative approaches and ideas to our business
Teamwork -Contributes to building a positive team spirit. Supports everyone’s efforts to succeed
Physical & Environmental While performing the duties of this job, the employee is regularly required to use their hands and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, and arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness, and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Classic Collision Is An Equal Opportunity EmployerAs an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.
Reasonable AccommodationsClassic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need reasonable accommodation to search for a job opening or submit an online application, please
e-mail recruiting@classiccollision.com , or call (470)500-6808 . This email and phone number are listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.
This job description is not a complete statement of all duties and responsibilities comprising the position.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Motor Vehicle Manufacturing
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