Workforce Solutions Manager (2024)

Position Overview: This role encompasses all essential managerial tasks related to the hiring, supervising, evaluating, training, and educating of the workforce solutions/timekeeping team.

Key Responsibilities:

• Timekeeping Coordination: Ensure the successful completion of all timekeeping process cycles for all OH healthcare entities.
• Timecard Review: Verify that all team member timecards are submitted on time and accurately according to OH policy.
• Payroll Issue Resolution: Identify and resolve issues arising from payroll interfaces.
• Leadership and Guidance: Provide direction to Workforce Solution Specialists on procedures, guidelines, and regulations, ensuring they are well understood and implemented.
• Operational Management: Oversee daily operations for all Workforce Solution Specialists, including analyzing metrics, staffing shifts, meetings, training, etc.
• Productivity Monitoring: Assess the productivity of Workforce Solutions Supervisor and Specialists by monitoring ongoing work, including projects, and demonstrating proficiency in time management.
• Collaboration: Work closely with the Payroll Director regarding the workload, performance, needs, challenges, and achievements of Workforce Solution Specialists.
• Relationship Maintenance: Maintain effective working relationships with support areas such as legal, HR, Benefits, Payroll, HRIS, Finance, and IS.
• Project Assistance: Support the Payroll Director with company acquisitions, system growth, and other payroll/time-related projects.
• Time Reporting Support: Assist the Director with team members' time reporting and scheduling requirements.
• Historical Time Corrections: Ensure the Workforce Specialists review all Historical Time Corrections processed by the Payroll Team and provide assistance as needed.
• Training: Train payroll/timekeeping members on new or updated operational procedures and policies.
• Kronos Training: Oversee the training of new timekeepers on all functions of the Kronos Workforce/Dimension time system.
• Policy Development: Continuously create or adjust payroll/time processing policies and procedures.
• Process Improvement: Identify and document standards for new process improvement initiatives.
• Year-End/Begin Tasks: Assist with tasks related to time reporting at the year-end and year-begin periods.
• Service Issue Escalation: Maintain a good working relationship with the Payroll Director and Payroll Manager, escalating potential service issues promptly.
• Backup Role: Provide backup coverage for Workforce Solutions Specialists during vacations and high-volume periods.
• Test Processing: Manage PS Kronos Tab/Person Import Test Scripts provided by HRIS and process test timecard entries effectively.
• Regulatory Knowledge: Maintain knowledge of Federal and State regulations, compensation policies, and benefits to answer employee questions about timecards.
• Exception Research: Research and compile information on outstanding time exceptions that require retroactive adjustments.
• Case Management: Oversee the Case Management system to ensure accurate and timely responses to team members.
• System Expertise: Maintain expert knowledge of Payroll and Kronos Workforce Central/Dimensions Timekeeping systems.
• Attendance: Maintain regular, punctual attendance in line with Orlando Health policies and relevant standards.
• Compliance: Ensure compliance with all Orlando Health policies and procedures.
• Additional Duties: Perform other duties as assigned.

Other Related Functions:

• Customer Service: Show dedication to customer service and experience in managing customer relationships and escalations.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

• the individual’s skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.